Getting started at ModernMind Counseling
Just by being here, you've taken such an important step in getting curious about your mental well-being and taking better care of yourself, so now what?
Step 1:
Submit the New Client Form
Please complete our New Client Form here. This is the easiest and fastest way to begin services with us and helps us understand your needs, preferences and availability so we can thoughtfully match you with the therapist who will best support your goals.
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We review each submission carefully and respond within 24 business hours. Once your form is received, our Client Care Coordinator will reach out to offer an Intake Appointment with one of our clinicians.
If for any reason you're unable to complete the form, you can also reach us (if needed) by:
- Calling or texting 980-220-2223 (Ext 0)
- Emailing hello@modmindcounseling.com
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Step 2:
Your Welcome Email & Intake Paperwork​​​​
Once your intake appointment is scheduled, you'll receive a Welcome Email confirming your appointment details and introducing your therapist. You'll also receive an invitation to our secure client portal, where you'll complete your intake paperwork prior to your first session.
This paperwork includes consent forms, background information, any insurance information, payment agreement/ information and brief assessments that help your therapist prepare for your appointment.
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🕓 Please make sure to complete your intake paperwork at least 48 hours before your first session to avoid needing to reschedule.
Step 3:
Insurance & Payment Details
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If you plan to use insurance (BCBS or Aetna), please contact your plan directly to confirm your mental health benefits and coverage prior to your first session. You can visit our Rates page for guidance on what questions to ask your insurance provider to understand your coverage and if you are responsible for any payment of sessions.
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If you are paying out of pocket, our team will provide a Good Faith Estimate and outline payment options during onboarding.
Step 4:
Insurance & Payment Details
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If you plan to use insurance (BCBS or Aetna), please contact your plan directly to confirm your mental health benefits and coverage prior to your first session. You can visit our Rates page for guidance on what questions to ask your insurance provider to understand your coverage and if you are responsible for any payment of sessions.
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If you are paying out of pocket, our team will provide a Good Faith Estimate and outline payment options during onboarding.
Step 5:
Begin Your Counseling Journey!
During your first appointment, you and your therapist will work on building the therapeutic relationship, cultivating safety and trust, while focusing on gathering more details, identifying your needs, establishing expectations and clarifying goals for therapy. Together, you will create a plan for ongoing care that feels supportive and aligned.
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We are honored to walk alongside you as you being this next chapter in your wellness journey!